Warranty Policy

At NANKBCH, we are dedicated to delivering high-quality air fryers and ensuring that every customer enjoys a reliable and worry-free experience. This warranty policy explains the coverage, duration, exclusions, and steps to request repair or replacement for our products.

1. Warranty Period

All NANKBCH products are covered by a 12-month warranty starting from the date of purchase, unless stated otherwise. This warranty applies to products purchased from official NANKBCH channels only.

2. Warranty Coverage

During the warranty period, NANKBCH will provide free repair or replacement for products affected by:

  • Defects in materials or workmanship under normal household use.

  • Malfunctioning components that prevent the product from performing its intended function.

  • Manufacturing flaws that affect the safety or usability of the appliance.

3. Exclusions – What the Warranty Does Not Cover

The warranty does not apply to:

  • Damage caused by misuse, abuse, neglect, or incorrect installation.

  • Normal wear and tear, including scratches, discoloration, or minor cosmetic imperfections.

  • Repairs or modifications carried out by unauthorized personnel.

  • Damage due to accidents, natural disasters, fire, water, or other external factors.

  • Products purchased from non-official or unauthorized sellers.

  • Items for which proof of purchase cannot be provided.

4. How to Request Warranty Service

To submit a warranty claim, please follow these steps:

  1. Contact NANKBCH Customer Service

    • Email (preferred): service@nankbch.shop

    • Phone: +86 158 5844 0090 (Mon–Fri, 9 AM – 6 PM China Standard Time, UTC+8)

  2. Provide Required Information

    • Order number or proof of purchase.

    • Description of the issue or defect.

    • Photos or videos clearly showing the problem.

  3. Receive Instructions

    • Our support team will review your claim and provide detailed guidance, including shipping instructions for returning the product.

    • Do not send items to any other address until you receive the official return address via email.

  4. Inspection & Resolution

    • Once the product is received, NANKBCH will inspect it and proceed with repair, replacement, or another suitable solution.

    • Most warranty claims are processed promptly to minimize inconvenience.

5. Shipping Costs

  • All shipping fees related to warranty repairs or replacements are covered by NANKBCH.

  • Customers are not responsible for shipping, handling, or return fees when requesting warranty service.

  • Tracking information will be provided for all warranty shipments.

6. Replacement Policy

  • If a replacement is required, NANKBCH will provide a new or refurbished product of equal or higher value as a substitute.

  • Replacement items will be shipped free of charge, and tracking information will be provided to the customer after dispatch.

7. Warranty Limitations

  • Warranty claims are only valid for purchases from official NANKBCH sales channels.

  • Proof of purchase (order number or receipt) is required for all claims.

  • NANKBCH reserves the right to determine eligibility for warranty coverage.

8. Contact Information

For warranty inquiries or assistance:

  • Email (preferred): service@nankbch.shop

  • Phone: +86 158 5844 0090 (Mon–Fri, 9 AM – 6 PM China Standard Time, UTC+8)

  • Mailing Address (for correspondence only):
    14F, Unit 1405, Block C, Jindi Shouzuo, Jieshan Street, Xingyi City, Qianxinan Buyei & Miao Autonomous Prefecture, Guizhou, China

Note: Do not send products to the above address without prior instructions. The official return address for warranty service will be provided after claim approval.

9. Additional Notes

  • NANKBCH strives to provide fast, reliable, and hassle-free warranty support.

  • This policy may be updated on our website as needed to reflect improvements in service or compliance with regulations.

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