Refund & Return Policy

At NANKBCH, we prioritize your satisfaction and aim to provide a transparent, hassle-free return and refund experience. This policy explains the conditions, procedures, timelines, fees, and responsibilities for returns, exchanges, and refunds.

1. Scope & General Rules

  • This policy applies only to products purchased directly through NANKBCH official channels.

  • Products bought from unauthorized platforms (e.g., third-party marketplaces, non-authorized resellers) are not eligible for returns or refunds.

  • Items must remain unused, undamaged, and in their original packaging, including all accessories and manuals, to qualify for a return or exchange.

  • A 5% restocking fee of the product price will apply to all returns.

2. Eligible Return & Refund Cases

You may request a return or exchange if:

  • The product is defective or damaged during shipping.

  • An incorrect item was delivered, a component is missing, or the product significantly differs from its website description.

  • The item does not match your selected model, size, or specification (not due to customer alteration).

  • Personal reasons (e.g., change of mind, ordered wrong model) — product must remain unopened and unused; return shipping is the customer’s responsibility.

Not eligible for return/refund:

  • Requests submitted after 30 days of delivery.

  • Products that have been used, altered, or washed.

  • Missing original packaging or accessories.

  • Items purchased through unauthorized channels.

  • Returns without prior authorization.

3. Return Request Timeframe

Submit a return or exchange request within 30 days of receiving your order. Requests after this period will generally be declined.

4. How to Request a Return or Refund

4.1 Contact Customer Service

    • Email (preferred): service@nankbch.shop

  • Phone: +86 158 5844 0090 (Mon–Fri, 9 AM – 6 PM China Standard Time, UTC+8)
    Provide your order number, reason for return, and photos/videos if the item is defective, damaged, or incorrect.

4.2 Receive Return Authorization

  • NANKBCH will review your request and provide a Return Authorization and official return address via email.

  • Do not ship items to the original shipping address.

4.3 Prepare Your Package

  • Pack the item securely to prevent damage during transit, ideally using the original packaging.

  • Ship the package using a trackable shipping method and retain proof of shipment.

4.4 Wait for Refund or Replacement

    • Once the returned product is received and inspected, your refund or replacement will be processed.

5. Return Shipping Costs

  • NANKBCH error (defective, damaged, or incorrect item): we cover all return shipping costs.

  • Personal reasons (change of mind, ordered wrong model, preference): customer pays return shipping.

  • Exchanges follow the same shipping rules, including any price differences.

6. Refund Processing & Timeline

  • Refunds will be issued to the original payment method within 5 days after we receive and inspect your return.

  • The exact timing may vary depending on your bank or payment provider.

  • You will receive a confirmation email once the refund has been successfully processed.

7. Exchange Policy & Price Differences

  • Specify your desired replacement product (model, size, or color).

  • Exchanges will be shipped after receiving and inspecting the returned item, subject to stock availability.

  • If the replacement costs more, additional payment will be requested.

  • If it costs less, the price difference will be refunded to the original payment method.

  • If the replacement is out of stock, a refund or store credit of equal value will be offered.

8. Damaged or Defective Products

  • Contact us immediately with photos or videos of the issue.

  • NANKBCH will cover return shipping and provide either a full refund or free replacement for verified product or shipping defects.

9. Important Notes on Shipping Address

  • Do not send returns to the original shipping address.

  • The official return address will be provided via email after your request is approved.

  • Ensure your shipping information is complete and accurate to avoid delays or lost packages.

10. Contact Information

For returns, exchanges, or refunds, reach out to:

  • Email: service@nankbch.shop

  • Phone: +86 158 5844 0090

  • Mailing Address (for correspondence only):
    14F, Unit 1405, Block C, Jindi Shouzuo, Jieshan Street, Xingyi City, Qianxinan Buyei & Miao Autonomous Prefecture, Guizhou, China

Reminder: Official return addresses are issued only after return approval. Unauthorized returns to other addresses may be rejected or delayed.

11. Summary

NANKBCH is committed to providing a clear, fair, and reliable return and refund experience. By following the above steps, customers can ensure returns are processed efficiently while safeguarding their rights.

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