Shipping Policy

At NANKBCH, we are dedicated to providing fast, reliable, and convenient shipping to ensure your orders arrive safely and on time.

1. Order Processing

  • Processing Time: All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed before 5:00 PM (China Standard Time, UTC+8) on a business day will be prepared for shipment the same day.

  • Orders placed after 5:00 PM (China Standard Time, UTC+8) or on U.S. holidays will begin processing on the next business day.

  • During processing, we verify order details, prepare items carefully, and package them securely for transit.

2. Delivery Time

  • Estimated Delivery: Usually 14–17 business days after the order is shipped.

  • Delivery times may be affected by customs inspections, public holidays, weather conditions, or airline delays.

  • Customers are encouraged to track their orders for real-time updates.

3. Shipping Destinations

  • We currently ship only to the continental United States.

  • Excluded locations: Alaska, Hawaii, Puerto Rico, U.S. minor outlying islands, and military bases.

  • Orders to excluded regions cannot be fulfilled at this time.

4. Shipping Costs

  • Free standard shipping applies to all eligible orders within the continental United States.

5. Customs, Duties & Import Fees

  • Any applicable customs duties, import taxes, or fees are the responsibility of the recipient.

  • These charges are assessed by the destination country and are not collected or set by NANKBCH.

  • Payment of such fees must be made when the package arrives in the destination country.

  • We recommend customers check with local authorities before placing orders to estimate possible import costs.

6. Order Tracking

  • After your order is shipped, you will receive a tracking number via email.

  • Track your shipment here: https://www.17track.net/en

  • For questions about delays or issues, contact our customer service team.

7. Packaging & Handling

  • Every product is carefully packaged with protective materials to prevent damage during transit.

  • Our goal is for all packages to arrive in excellent condition.

8. Lost or Damaged Shipments

  • If your order is lost or arrives damaged, contact us immediately at:

    • Email: service@nankbch.shop

    • Phone: +86 158 5844 0090

  • We will work with the carrier to resolve the issue and provide a replacement or refund if necessary.

9. Address Accuracy & Changes

  • Ensure your shipping address is accurate at checkout, including apartment or suite numbers.

  • Changes can only be made before the order is shipped.

  • Once shipped, any address changes must follow our Return & Refund Policy, and returns may incur additional shipping fees.

  • Do not send packages back to the original shipping address; the official return address will be provided via email after approval.

10. Customer Support

For shipping inquiries, tracking issues, or lost packages, contact us:

  • Email: service@nankbch.shop

  • Phone: +86 158 5844 0090

  • Business Hours: Monday–Friday, 9 AM – 6 PM (China Standard Time, UTC+8)

11. Additional Notes

  • Review your order carefully before checkout to ensure all information is correct.

  • We are committed to clear communication, reliable delivery, and a stress-free shipping experience.

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